Reference

Terms, Eligibility and Account Rules

This page sets out the legal conditions that apply when you access shivaji from Bangladesh or any other eligible region. Whether you fund your account via bKash, Nagad, or Rocket, these terms govern how your account operates and what you can expect from us.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad, Rocket CoveredAdult Access OnlyLocal Law Applies
shivaji Terms, Eligibility and Account Rules
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights under these terms, need to request account data, or want to raise a dispute, our support team handles legal and account queries through the channels below. Response times vary; complex account or legal requests may take longer than general queries.

Live Chat Open the chat widget from any page on shivaji to reach the support team directly for account and legal queries.
Email Support Send detailed legal or account requests by email. Include your registered bKash, Nagad, or Rocket number for faster verification.
Account Help Centre The help section covers common eligibility questions, account closure steps, and how to request a copy of your data.
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is stored securely and accessed only for the purposes described in our privacy policy. We use SSL encryption across all pages and payment flows, including bKash, Nagad, and Rocket transaction screens. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure at any time through our support channels.

Data Retention

We retain account and transaction records for the period required by applicable law. After closure, data is held only as long as legally necessary.

Cookie Use

We use session and analytics cookies to keep your account active and understand how the platform is used. You can manage cookie preferences in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To request, correct, or delete your personal data, contact us by email with your registered wallet number. We aim to respond within a reasonable timeframe.

Common Legal and Eligibility Questions

These are the questions we receive most often about account eligibility, data rights, and how our terms apply to players in Bangladesh and other supported regions.

Access depends on your local law and eligible region. We do not confirm legality for any specific jurisdiction. Check applicable regulations in your area before registering.

You must meet the minimum legal age for online gaming in your jurisdiction. Accounts opened by ineligible persons will be closed and any balance returned to the registered wallet.

Yes. Email our support team with your registered bKash, Nagad, or Rocket number and a data access request. We will respond within a reasonable period as required by applicable rules.

Contact support via live chat or email to request closure. Any eligible balance will be returned to your registered wallet — bKash, Nagad, or Rocket — after standard verification.

We post the revision date at the top of this page. Continuing to use the platform after an update means you accept the revised terms. You may close your account if you disagree.

Raise disputes through our email support channel. Include your account details and registered wallet number. Our team reviews each case and responds with a resolution or next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.