Reference

Account Rules and Service Terms

These terms govern your use of shivaji, covering account eligibility, deposit and withdrawal steps through bKash, Nagad and Rocket, game access, and the rules we apply across live tables, slots and sportsbook markets. Read them before you fund your account.

Account eligibilityPayment termsGame access rulesWithdrawal processDispute resolution

Browse Lobby Read FAQ

POLICY FRAMEWORK

How We Handle Accounts and Data Under These Terms

We process your account data, payment records and game history to provide the service described in these terms. Your information is stored securely and used only for account management, payment processing and compliance checks. We do not sell your data to third parties. You may request a copy of your account data or ask us to close your account and delete your information by contacting support.

Account Security Your login credentials are encrypted. We use two-factor authentication for withdrawals and will never ask for your password over email or chat. Change your password regularly and log out from shared devices.

Payment Records We retain records of bKash, Nagad and Rocket transactions for account reconciliation and dispute resolution. These records are kept for the period required by our payment processors and local regulations.

Data Requests You have the right to access your account data, request corrections or ask us to delete your information. Contact our support team with your account ID and we will process your request within 30 days.

Terms Updates When we update these terms, we post the revised version on this page and notify active account holders by email. Continued use of your account after the update date means you accept the new terms.

What You Agree to When Using shivaji

shivaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you are at least 18 years old and that you access shivaji from a jurisdiction where such services are permitted under local law. We operate this platform for adults in eligible Bangladesh regions; it is your responsibility to verify that

1
your use complies with the laws applicable to your location. Your account is personal to you. Do not share login credentials, and notify us immediately if you suspect unauthorized access. Deposits made through bKash, Nagad or Rocket are credited to your account balance once we receive
2
confirmation from the payment provider; the same balance is used across all game categories. Withdrawals require identity verification on your first request and may take additional time if we need further documentation. We reserve the right to suspend or close accounts that violate these terms, including
3
multiple-account creation, use of third-party payment details, or attempts to manipulate game outcomes. Winnings from voided bets or technical errors will be removed from your balance. Disputes are handled by our support team; if you disagree with a decision, you may escalate through the contact channels
4
listed on this site. We may update these terms from time to time; continued use of your account after changes are posted constitutes acceptance. If any provision is found unenforceable, the remaining terms stay in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT

How to Reach Us About These Terms

If you have questions about account eligibility, payment rules, withdrawal verification or any part of these terms, our Bangladesh support team is available through the channels below. We aim to respond within 24 hours for policy and account-status queries.

Live Chat Open the chat widget in the bottom right corner of any page for real-time help with account questions, payment disputes or terms clarification. Our team is online daily.

Email Support Send detailed queries about terms, withdrawal holds or account verification to our support email. Include your account ID and a clear description of your question for faster resolution.

Help Center Browse our articles on account rules, payment terms, dispute steps and eligibility requirements. Most common terms questions are answered in the FAQ section below.

Common Questions About Our Terms

No. Deposits must come from a payment account registered in your own name. We verify withdrawal requests against the deposit source, and mismatched details will delay or block your payout.

Multiple accounts violate our terms. If we detect duplicate registrations, we will close the extra accounts and forfeit any balances or winnings in them. Keep one account and contact support if you need help recovering access.

Terms updates take effect on the date posted. If you log in or place a bet after that date, you agree to the new version. If you disagree, withdraw your balance and close your account before the update goes live.

Access depends on the laws of the country you are in. Some jurisdictions block online gaming services. We cannot provide legal advice; check local regulations before you log in from abroad.

We typically ask for a government-issued photo ID and proof that the payment account belongs to you. Upload clear scans through the verification page in your account settings before you request a withdrawal.

Contact support with your account ID, the game or transaction reference and a description of the issue. We review server logs and payment records, then respond within 48 hours with our decision and any corrective action.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoBangladesh Live Room 507 InfoPrivacy Policy InfoBangladesh Mobile Lobby 504

Account Rules and Service Terms

How We Handle Accounts and Data Under These Terms

How to Reach Us About These Terms

Common Questions About Our Terms

01 Can I use someone else's bKash or Nagad account to deposit?

02 What happens if I create more than one account?

03 How long do I have to accept a terms update?

04 Can I use shivaji if I'm traveling outside Bangladesh?

05 What verification documents do you need for my first withdrawal?

06 How do you handle disputes about game results or payment amounts?

Terms & Conditions

Related pages

Related pages